WEB Ticket Reservation

Validity of the ticket is five days after exchange for WEB ticket at ticket window.

Please do not apply for groups by travel agencies.

Reservations for October and November will be on sale starting at 4:00 pm on 1st October.

It might take some time to exchange for a WEB ticket at station if many visitors coming because there is only one window for WEB ticket.

During peak season, please come to the window 30 minutes before your boarding time to complete exchanging 15 minutes before.

FAQ

When is the deadline for making reservations?

  • Reservations are acceptable until 11:59 a.m. on the day before.
  • Reservations for ticket from 15th April to 30th June become acceptable from 1st March.
  • Reservations for ticket from 1st July to 4th November become acceptable from 1st June
  • Example
    • the ticket for 25th April is bookable from 12:00 p.m. on 1st March to 11:59 a.m. 24th April.
    • the ticket for 1st August is bookable from 12:00 p.m. on 1st June to 11:59 a.m. 31th July.
  • It's the reservation for just boarding, NOT seat reservation.
  • You can also buy tickets on the day at each stations.

I did not receive an email to start my reservation.

The following reasons are possible for not receiving the start reservation email:
  1. There is an error in the mail address entered from the Reservation window
  2. The mail is blocked by your spam filter.
  3. The mail is blocked by your Internet service provider's spam filter
Please check these items.

I cannot open the start reservation URL.

The start reservation email is valid for 24 hours after it has been sent.
Please make your reservation within 24 hours.

The message "Reservation is aborted." appears and I cannot make a reservation.

This message appears if you close your browser while making a reservation.
Please make you reservation once more by clicking [Make reservation] on the Web Ticket Reservation website.

I cannot reserve because there is no vacancy.

Please make your reservation as early as possible because there is a limit on the number of reservations.
If you cannot make a reservation, please purchase the ticket at the ticket office on the day of boarding.

How many people can be reserved at once?

Reservation can be made for up to 14 people.

I want to cancel my reservation.

You can cancel your reservation from the "Customers with reservations" window.
* You must provide the reservation number listed in the "Your reservation is complete" email and the email address you entered when making the reservation.
  • You can change only the number of guests until 11:59 a.m. on the day before your boarding date.
  • Cancellation fee (50% of fare) will be charged if you cancelled on the website from 12:00 p.m. on the day before your boarding date to the time you getting board.
  • Cancellation fee (100% of fare) will be charged for the cancellation after boarding time.

We do not accept cancellations by phone.

I cannot cancel my reservation.

Reservations can be canceled up to noon (12:00) of the day before boarding.
Please Contact Us if you cannot cancel before this time.

I cannot see the Confirm reservation window.

* In order to open the Confirm reservation window, you must provide the reservation number listed in the "Your reservation is complete" email and the email address you entered when making the reservation.

Can I make a reservation for the boarding time on the Kogen bus from Murodo to Bijodaira?

Boarding times cannot be reserved for the Kogen bus. Boarding time reservations are available only for the cable car from Tateyama station.

Where can I buy tickets from Murodo to Ogizawa?

You can buy tickets from Murodo to Ogizawa at Murodo.

Where can I buy tickets from Kurobe Dam to Ogizawa?

You can buy tickets from Kurobe Dam to Ogizawa at Kurobe Dam.

Can I make a seat reservation?

Seat reservations cannot be made.

What is the age limit for a child ticket?

Child tickets are for elementary school age or younger. Please purchase adult tickets for middle school age students and above.
There is no charge for children under elementary school age.
All passengers must take seats.
Another fee will be charged if a pre-school child needs own seat.

How do I pay for my reservation?

The payment method is a single payment by credit card at the time of reservation.
Debit cards, prepaid type, chargeable credit cards, etc. can not be used.

How do I receive my tickets?

Please show your reservation barcode at the Web Ticket Office.
Click here for the "Web Ticket Office at Tateyama Station".
Click here for the "Web Ticket Office at Ogizawa".

How long is the validity of the ticket?

Validity of the tickets is five days, after exchange with a WEB ticket at ticket office.

Is there a cancellation charge when I cancel?

Cancellation is possible until 11:59 a.m. on the day before your boarding day.
There is no cancellation fee in that case.
Cancellation fee (50% of fare) will be charged if you cancelled on the website from 12:00 p.m. on the day before your boarding date to the time you getting board.
Cancellation fee (100% of fare) will be charged for the cancellation after boarding time.
Please confirm the details about cancellation fee from here.

Is it possible can change the reservation?

You can change only the number of guests until 11:59 a.m. on the day before your boarding date.
In case of other changes, please cancel the original reservation and make a new one.

Cancellation is possible until 11:59 a.m. on the day before your boarding day.
There is no cancellation fee in that case.
Cancellation fee (50% of fare) will be charged if you cancelled on the website from 12:00 p.m. on the day before your boarding date to the time you getting board.
Cancellation fee (100% of fare) will be charged for the cancellation after boarding time.

You can change only the number of guests and the boarding time at the counter in departure station on the day, but the changing fee will be charged as below.
  • Change in the date is impossible.
    Cancellation fee (100% of fare) will be charged for the cancellation after boarding time.
  • Change in the boarding time will be possible to the available time.
   
【Changing Fee】
  • Adults \ 1,000 per person
  • Children \ 500 per person
Example 1: In case of the reservation for 5 adults changed to 4 guests
 Commission amount: ¥1,000 (for one adult who was reduced)
Example 2: In case of 5 adults changed the boarding time at counter on the day
 Commission amount: ¥5,000 (for 5 adults who changed boarding time)

How is personal information handled?

Your personal information is handled and managed strictly according to our policy.
Click here for more information on our privacy policy.
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